Updates for trade partners

Peace of Mind / Change Fee Waiver will  be discontinued from 1st of Aug 2022

Please note that from 1st of Aug 2022  all fare families will revert back to their original ticket conditions.  

•  All Economy Standard/Economy Flex/Saga Premium/Saga Premium Flex and IT fares issued prior 1st of Aug 2022 will continue to have Change Fee Waiver option.
• All Economy Standard/Economy Flex/Saga Premium /Saga Premium Flex and IT fares issued after 1st of Aug 2022 will have the original ticket conditions
• EMD DEPO option will also discontinue on tickets issued from 1st of Aug 2022 

• Please refer to the information in your GDS for more information regarding fare conditions applicable at the time of ticket issuance. 

Please note that the EMD DEPO option will discontinue on 1st of Aug 2022

We would also like to notify you of an Amadeus solution for the extending of e-ticket validity due to COVID-19.

• Amadeus has introduced a new solution for airlines allowing e-tickets validity to be automatically extended for up to 2 additional years from date of last flight when that flight was cancelled by FI and with UN in flight status or voluntarily cancelled using XE/XI entry. Rebooking must be completed within 1 year from last original flight segment and all travel must be completed within 1 year of reissue date.
• The 2 year additional validity exception is only applicable for bookings with at least one Icelandair flight segment, with travel between 19th April 2020 – 30th June 2021 inclusive.
• Auto pricing will continue to work as normal for all published fares when rebooking, please note Light fares and IT nett fares will need to be repriced manually.
• Any additional fare or tax increase must be collected when e-ticket is reissued.
• This 2-year extension will also apply for associated EMD’s for ancillaries connected to these bookings.
• For any further assistance please contact your local Amadeus/GDS office for more information.

We do apologize that we had to make ad-hoc changes to the flight schedule due to the uncertainties in regards of COVID-19 developments. 

We wish to inform you that you have the following options for alternative flights between Europe and Iceland itineraries (not to USA and Canada):

Planned Schedule changes 2022

Icelandair flights:

• Another FI destination may be offered within the same zone
• If no alternative flight has been offered or the alternative flight within the same zone does not suit a one-time free of charge change to another Icelandair flight at the earliest opportunity or at a later date at the passenger´s convenience within the ticket validity
• G class with Icelandair should only be used for group fares, for group fares please contact your local agent support.
• A flight with FI and other airlines. Please follow guidelines provided in above schedule change document.
• The return flight may be changed to maintain trip length.
• If none of the options provided above are accepted by the customer, a refund can be offered ( via GDS)

Reissue Guidelines for planned Schedule Changes:

• Tickets can be reissued without approval, provided that the conditions of this policy are met. Non-compliance with this policy may result in an ADM.
• Always rebook within the same cabin and make sure that the correct RBD has been selected before reissue. 
• Tickets affected by a schedule change must be reissued as even exchange
• XI/SC in Amadeus Reservation Desktop 
• The first letter of the Fare Calculation line should be S-
• The first letter of the Fare Calculation line should be S- • Unless otherwise stated, the first characters of the endorsement (FE) box must state „SKCHG2022“ and affected flight number and date. SKCHG2022 FIXXX(or OAXXX)/DDMMM 
• Flights with other carriers may be changed to maintain trip length as long as the origin, destination, RBD, marketing and operating airline remain unchanged. Violation of this may result in an ADM.
• If the above conditions are not met the change should be treated as voluntary and fare difference will apply 
• Only a one-time change is allowed. Any further changes will be considered voluntary and should be reissued according to fare rules.
• If a customer is holding two separate tickets, the ticket affected by the Planned Schedule Change must be reissued according to the Planned Schedule Change process. Any other tickets can be changed but fare difference and/or penalty fees may apply.

Denmark: [email protected]

Norway: [email protected]

Sweden: [email protected]

Finland: [email protected] 

Netherlands: [email protected]

Belgium: [email protected]

United Kingdom: [email protected]

Germany, Austria and Switzerland: [email protected]

France: [email protected]

North America: [email protected]

Due to the fast-changing nature of travel restrictions, we recommend confirming the latest entry requirements for your destination, including forms for arriving passengers to fill in. See our Entry requirements for all destinations page for more information.