Flight cancellation

If your flight is cancelled, and you do not wish to re-book, you can have your ticket refunded. You can claim a full refund of any unused flight segments included in your ticket.

If your flight is cancelled you may request to travel to your final destination on the next Icelandair flight, under comparable transport conditions and on the condition that there are available seats. Please contact Icelandair agents located on-site, or contact our service centre, to arrange alternative flights.

If you have included contact information in your booking, you will be notified regarding changes to your travel itinerary. If not, you can always review your itinerary on the Icelandair website.

Meals

If your flight has been cancelled, you are entitled to care provided by Icelandair while you await alternative flight(s). This care consists of meals and/or drinks. If you are at the airport when you receive information concerning the cancellation, please contact Icelandair agents located on-site to receive your meal vouchers. 

Sometimes it might not be possible for us to issue vouchers, due to the number of passengers being affected by flight disruptions simultaneously. In such cases, we kindly ask that you retain any itemized receipts for costs incurred and submit them for reimbursement (choose "Delay/Cancellation Assistance"). Icelandair considers reasonable costs, Icelandair will reimburse reasonable amounts, in relation to waiting time.

Accommodation

If we are unable to provide you with an alternative flight on the day of the cancellation, and you are unable to return home, you are entitled to accommodation. Please contact agents on-site at the airport for hotel vouchers.

Sometimes it might not be possible for us to issue hotel vouchers, due to the number of passengers being affected by flight disruptions simultaneously. In such cases, we kindly ask that you retain any itemized receipts for costs incurred and submit them for reimbursement (choose "Delay/Cancellation Assistance"). Icelandair will reimburse a reasonable amount for a double hotel room. 

You are also entitled to transportation between the airport and the place of accommodation. If we are unable to provide you with a transportation voucher, please retain all receipts and submit them for reimbursement (choose "Delay/Cancellation Assistance"). Icelandair considers reasonable transportation cost to include a train ticket, a trip with an airport shuttle and/or fuel costs.

If the flight for which you have a confirmed reservation is canceled, you have the same rights to re-routing, care and reimbursement as mentioned above. In addition you may be entitled to compensation.

However, you are not entitled to compensation as per the EU Regulation if the incident can be attributed to extraordinary circumstances that could not have been avoided by taking all reasonable measures. Such circumstances include, for instance, poor weather conditions, political instability, third-party strikes, security risks, and unexpected deficiencies in flight safety.

Likewise, you are not entitled to compensation if

• you are informed of the cancellation at least 14 days before departure
• you are informed of the cancellation between 14 days and 7 days before departure and your departing flight leaves no more than two hours before the original departure time and/or you arrive no more than four hours after the planned arrival time
• you are informed of the cancellation less than seven days before departure and your departing flight leaves no more than one hour before the original departure time and/or you arrive no more than two hours after the planned arrival time.

If you believe that you can raise a justified claim against Icelandair based on the aforementioned conditions, please refer to Icelandair‘s claim form.

A list of the relevant authorities responsible for ensuring the legal rights of passengers can be found under Europa.eu.