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Baggage

Got baggage questions? We’ve got baggage answers.

Lost, delayed or damaged baggage

If something unexpected has happened to your baggage, we offer our sincere apologies.

First try locating your baggage in World Tracer.

If you don't find it, please fill in the form below.

Baggage claim form

Send us detailed information about what happened and the current state of affairs.

For property left on board, or at an airport arrival/departure hall, please visit our Items left on board page.