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Lost, delayed or damaged baggage

If something unexpected has happened to your baggage, please accept our sincere apologies for the inconvenience. Send us detailed information about your situation and we'll get right on it.

For property left on board, or at an airport arrival/departure hall, please visit our Items left on board page.

If something unexpected has happened to your baggage, please accept our sincere apologies for the inconvenience. To track your lost baggage, please use World Tracer to locate where your baggage currently is.

Find my bag

If your baggage has been damaged, delayed or you need a refund for additional services, please send us detailed information by filling out the below form and we'll get right on it.

For more information please visit our page on baggage issues.

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Lost, delayed or damaged baggage