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Lost, delayed or damaged baggage

If something unexpected has happened to your baggage, please accept our sincere apologies for the inconvenience. Send us detailed information about your situation and we'll get right on it.

Lost, delayed or damaged baggage

If something unexpected has happened to your baggage, we offer our sincere apologies.

First try locating your baggage in World Tracer.

If you don't find it, please fill in the form below.

Baggage claim form

Send us detailed information about what happened and the current state of affairs.