If you need further services or special assistance, we are happy to help.
Icelandair is partners with MedAire, an international SOS company that helps our crew members respond to medical emergencies in-flight. Our crew has extensive first-aid training, and MedAire offers communication with medical professionals at any time of day, from anywhere in the world, for guidance and support. Read more about our partnership with MedAire.
POC systems are accepted on board. One POC system may be carried in addition to your carry-on baggage allowance.
The make and model of your POC system must be added to your booking at least two business days prior to departure. Please contact our Service Center to add your device.
A physician’s note is necessary for travel.
If your POC system is battery powered, please note that spare/loose lithium batteries must be in your carry-on baggage (under 100 Wh and up to 160 Wh.) They must be protected from short circuits and must be packaged in a manner that protects them from physical damage. Only two batteries are allowed per passenger if the battery is between 100 Wh and 160 Wh.
Please keep in mind that electrical outlets are not available, on all Economy seats, and we cannot guarantee that you can plug the device in.
For further information on lithium battery restriction, please see our baggage restrictions page.
CPAP machines are accepted on board. One CPAP machine may be carried in addition to your carry-on baggage allowance.
Your CPAP machine’s make and model must be added to your booking at least two business days prior to departure. Please contact our Service Center to add this to your booking.
If your CPAP machine is battery powered, please note that spare/loose lithium ion batteries must be in cabin baggage (under 100 Wh and up to 160 Wh.) They must be protected from short circuits and must be packaged in a manner that protects them from physical damage. Only two batteries are allowed per passenger if the battery is between 100 Wh and 160 Wh.
Please keep in mind that electrical outlets are not available on all Economy seats and we cannot guarantee that you can plug the device in.
For further information on lithium battery restriction, please see our baggage restrictions page.
The meals offered on our flights do not contain peanuts or peanut products, such as peanut butter. However, trace elements from peanuts may be found in meals.
Tree nuts (e.g., almonds) may also be found in meals on board, and fish and shellfish are sometimes on offer in Saga Premium. Unfortunately, it‘s not possible to remove tree nuts, fish, or shellfish from the cabin.
In the case of severe peanut allergy, our cabin crew can make an allergy announcement on board asking other passengers on the flight not to consume foods that contain peanuts. If you require special assistance on board because of your peanut allergy, please check the box in the additional assistance section when booking your flight or in Manage booking.
We do, however, wish to stress that Icelandair can in no way restrict other passengers from bringing or consuming their own food on the aircraft, and this may contain peanuts or other allergens. For that reason, it’s possible to find traces of peanuts on seat cushions, armrests, tray tables, or elsewhere in the cabin.
Furthermore, Icelandair cannot confirm allergy policies for other aircraft as it relates to connecting flights. Please contact the airlines directly carrying out the other parts of your journey to confirm their allergy policy.
It is always advised to bring medicine in your carry-on baggage, as long as it is within the carry-on size restrictions.
We also recommend having a doctor´s note available for your medicine while travelling.
Please keep in mind that there are no refrigerators available on board, but some ice may be provided if necessary.